Return Policy

If for any reason you wish to return any of the products you purchased, you have the option of replacing it with another of equal or greater value and also receiving a refund by following the instructions below: According to the Consumer Protection Law (Law 2251/1994), you have the right to return the product within fourteen (14) days from the date of receipt and must be accompanied by the sales receipt/invoice. In any case, the return costs are borne by the customer. Returns are accepted only when the product is in the same condition in which you received it, i.e. without its packaging having been unsealed or tampered with and is accompanied by the retail sales receipt. The company bears no responsibility for problems that may have arisen due to incorrect use of the product and is under no circumstances responsible for replacing the product.

Defective products

If you find that the product you received has a defect or is missing a component, you can inform us either by phone at +306973730298 or by email at moc.liamgobfsctd-5376d1@sotsirhcoreg.ofni to resolve the problem. In the case of returning the product and after we determine that the fault is due to the manufacturer, we will undertake, at your request, either to replace it at our own expense or to refund your money, which will be made within 14 days from the date we receive the product.

Order request processing

In the event that any of the items you placed in the order are not available and/or that a product will be available after the delivery time indicated in our online store, then our Company will contact you either by message to the email address and/or mobile phone number you have provided to us or by direct telephone contact with you through its representative (or by all of the above methods) in order to agree with you on any modification, correction or cancellation of your order. If it is not possible to contact you for a period of 10 days from the sending of your order request, your request is automatically canceled and you will have to send a new request to us. In any case, any new order you may have (modified or not) will be sent to you again with a new email message and/or to the mobile phone number you have provided to us, and this message will also constitute the confirmation of your order based on which you will execute your order. The shipment of the products will then take place based on the delivery schedule of our cooperating courier company.